Browse our products until you find the item(s) you would like to buy then click the button. You will be taken to your basket where you may view the current list of items selected by yourself. You must provide the country this order is to be shipped to for us to accurately calculate the price of carriage.

When you are ready to complete your order, follow the 4 simple steps and click the  which will take you into the highly secure Worldpay page where you will provide your credit card details.

If you have any questions at this point, please telephone us on the following number (+44) 01252 623003 and we will be happy to assist. This phone line is open Monday to Friday from 9am - 5pm GMT. Calls charged at standard rate.

2. Payment Methods

You can choose from a range of payment options to suit you. We accept the following methods of payment:-

Mastercard
VISA
Switch
Delta
Solo

3. Tax/VAT

Bloom is not VAT registered therefore no VAT will be charged.

4. Delivery

Our aim is to deliver your products within 3-5 working days if you live in the UK and within 10 days anywhere else in the world. (However, please allow up to 30 days for deliveries.)

If your order has not arrived please contact us with your order reference and we will provide you with a progress report. You will find your order reference number on the order confirmation email we send you when you placed your order.

5. Returns Policy

You have the right to cancel an order within 7 days of receiving goods without giving a reason and a full refund will be made. You can cancel from the date of the contract and up to 7 working days, starting from the day after you receive your goods.

Should you cancel your order, any refund will be sent out to you within 30 days of any returns. We request that you return the goods to us at your own cost. However, if you do not do so, a deduction will be made from the refund to cover the cost of collecting the goods. You must ensure that the goods are returned to us using a recorded delivery service at your cost. The goods must be returned to us in an unused condition within 21 days of receipt. This does not effect your statutory rights as a consumer.

If you are returning an item because of an error on our part or because it is defective, we will be happy to offer you a replacement product or a full refund. If you choose to take a refund, we will also refund the delivery charges incurred in sending the item to you and your costs in returning it to us.

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any). Then send the package to the address below:

Returns Department
Allerbuys
1 Bernard House
East Hundreds
Fleet
Hampshire GU51 1HW

6. Complaints Procedure

If you are not happy with our service we want to know. Please send any complaints to the address given above and we will endeavour to respond to all complaints within five working days.

7. Security Policy

Our payment systems utilises Secure Socket Layer (SSL) technology - look out for the padlock. SSL services gives you complete piece of mind when shopping in our productstore. Secure payments are processed through WorldPay. We do not store or hold credit card information anywhere on our networks.

8. Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Should you have any questions about privacy, or wish to opt out from receiving promotional material you should send an email to orders@allerbuys.com stating you wish to be removed from our mailing lists.